kix8 Privacy Policy

1. Introduction and Scope

kix8 ("we", "our") operates an online casino and sports betting platform for users in Bangladesh. This privacy policy ("Policy") applies to our website kix8.cam and all related services.

By registering on our platform or using our services, you consent to the processing of your information under the terms described in this policy. If you have any questions after reading this policy, please contact our support team.

We believe that your privacy is a fundamental right. That is why at kix8 we collect only the information that is necessary and store it in accordance with the highest security standards.

2. Information We Collect

2.1 Information You Provide

During registration and account management, we collect the following information:

• Full name and date of birth
• Email address
• Password (stored in encrypted form)
• Preferred language and currency
• Identity document information (for identity verification, where applicable)

2.2 Payment Information

During financial transactions, we process the following information:

• bKash, Nagad, or Rocket number (partially masked)
• Bank account information (only for bank transfers)
• Transaction history and amounts

Full payment card details are not stored on our servers — they are processed directly through the payment service provider.

2.3 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device identifiers
• Browser type and version
• Pages visited and session duration
• Information collected through cookies and similar tracking technologies
• Geolocation data (approximate, IP-based)

3. Purpose of Using Your Information

kix8 uses your information only for the following legitimate purposes:

• Account Management: Handling registration, verifying logins, and ensuring account security.
• Payment Processing: Completing deposit and withdrawal transactions and maintaining transaction history.
• Identity Verification: Complying with anti-money laundering (AML) and fraud prevention policies.
• Responsible Gaming Measures: Analysing gaming behaviour to prevent problematic situations.
• Customer Service: Resolving your questions and complaints.
• Platform Improvement: Analysing usage patterns to improve service quality.
• Legal Obligations: Meeting applicable laws and regulatory requirements.

We never sell your personal information to third parties or share it for marketing purposes without your consent.

4. Data Storage and Security

4.1 Security Measures

kix8 uses industry-standard technology to protect your information:

• 256-bit SSL encryption — protecting all data transfers.
• Password hashing — your password is never stored in plain text.
• Regular security audits and vulnerability testing.
• Strict authentication controls for server access.
• Automated monitoring systems to detect suspicious activity.

4.2 Retention Period

We retain your information for the entire time your account is active. Even after an account is closed or deleted, certain information may be kept for a defined period as required by legal obligations. After that period, the information is securely deleted.

5. Data Disclosure and Third Parties

We may share your information with third parties in the following limited circumstances:

• Payment Processors: To complete transactions via bKash, Nagad, Rocket, and bank transfer.
• Identity Verification Services: To meet applicable legal requirements.
• Technology Infrastructure Providers: Reliable server and cloud services for operating the platform.
• Legal Authorities: In cases of court orders or legal obligations.

Our agreements with third parties include data protection provisions, and they may use that information only for specified purposes.

6. Cookies Policy

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. kix8 uses the following types of cookies:

• Essential Cookies: For maintaining login status and session security.
• Functional Cookies: For remembering your preferences such as language settings.
• Analytics Cookies: For understanding platform usage (for statistical purposes).

6.2 Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the platform.

7. Your Rights

As a user of our platform, you have the following rights:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information beyond what is required by legal obligations.
• Right to Restrict Processing: The right to object to the processing of your information in certain circumstances.
• Right to Data Portability: The right to receive a copy of your information in a structured format.
• Right to Withdraw Consent: The right to withdraw from consent-based data processing at any time.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

8. Responsible Gaming and Data Processing

kix8 is committed to responsible gambling. To this end, we analyse your gaming patterns in order to:

• Identify early signs of potentially problematic behaviour.
• Enforce limits you set yourself (deposit limits, bet limits, self-exclusion).
• Confirm age verification — kix8 is for users aged 21 and above only.

For responsible gaming tools and detailed information, please visit our Responsible Gaming page.

9. Privacy Protection for Minors

kix8 explicitly prohibits providing services to anyone under the age of 21. We do not knowingly collect any personal information from minors. If we become aware that a user is under 21, the relevant account will be closed immediately and the process to return any deposited funds will begin.

If you believe a minor has registered by mistake, please contact us immediately.

10. International Data Transfers

Our servers and service providers may be located in different countries. However, we ensure that the highest security standards are maintained for international data transfers. Through contractual safeguards, we require every third-party partner to follow our privacy standards.

11. Policy Changes

We may update this privacy policy from time to time. If there are any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email.
• A notice may be displayed when you log in to the platform.

If you continue to use our platform after any changes, you will be considered to have agreed to the updated policy.

12. Contact and Complaints

For any questions or concerns about this privacy policy, or to exercise your rights, contact us through the following:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali
• Hours: Around the clock (BST, UTC+6)

We will try to respond as quickly as possible after receiving your request. Identity verification may be required for data disclosure requests.